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Technical FAQ
G1. Can I try your software before I buy it?
Yes, we recommend you to try our software before you purchase it.
G2. How to buy? Is online order secure?
Yes, it is 100% secure. For more information about purchase
our products, please visit our web site.
G3. What should I do if I don't receive my registration information in 1 business day?
Please write to support@aoamedia.com enclosing your name, the order ID and an alternate email address. Sometimes we couldn't send the registration information to your original email address due to wrong email address or your Anti-SPAM system.
G4. Do I need to pay for upgrades?
No. We provide all our registered users lifetime free upgrades.
G5. How can I register the software after I placed an order?
Click here for the step by step guide.
G6. Are orders processed in real time?
Absolutely. You will know whether or not your purchase was accepted less than 10 seconds after you hit the purchase button. You will not need to wait for us to manually process the order for them and will receive the product just seconds after the order is submitted.
G7. I don't have a Credit Card. How can I order your product?
If you don't have a credit card or would rather pay by other means, we can accept a check or money order for your purchase. Just print and send the order form with payment for processing. Click here for the order form. (For more information, please visit order page.)
G8. What is a registration code?
A registration code is a tool that software companies use to validate a paid user. If an order is fulfilled by registration code, you will receive a password that allows you to 'unlock' a product's trial version. The trial version is available to download from the manufacturer's web site before you purchase the software.
T1. Copying a DVD movie to a DVD disc is actually a complex process dependent on both the quality of the drive and the quality of the media. A problem with either could affect the quality of the disc - and the integrity of your data. Here you can find some tips and advise.
Do you have the latest firmware for your hardware (DVD
writer)?
If you are not sure, check the information on this page: http://www.cdrinfo.com/Sections/Firmware/Home.aspx
Did you turn off any anti-virus and other burning applications which might
access the CD/DVD units at the same time?
Note 1: A lot of users reported problems with NAV on some configurations. If you
have MMC errors or more, please disable the anti-virus software during the
writing process.
Note 2: A lot of users reported problems with VIA and nVidia low level drivers
(i.e. IDE drivers). Sometimes Microsoft certified drivers work better, and
sometimes a new version of the drivers from VIA/nVidia can help. Please contact
us if you are unsure.
Are you using appropriate media for your operation?
(DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM) Each format is different and can have a
different behavior depending on your system. The key to a good backup is to use
good media. Check if the media you are using is highly compatible with your
hardware. Check this link http://www.dvdrhelp.com/dvdwriters and http://www.dvdrhelp.com/dvdplayers
to see what users think about the hardware and media you are using. If you
suddenly have problems with MMC errors, please try various media before
contacting us.
Did you check the surface of the media?
It is a widespread mistake. Check if the media to read and/or write is clean,
scratch-less, not too transparent or damaged. The quality of the surface can
greatly influence the overall backup process.
Ensure you have sufficient hard-disk space (at least 4.3 GB).
Did you use external USB DVD drive?
If you are using external USB DVD drive, please make sure it is connected to the
computer directly without using USB hub.
Did you let the system work quietly during the process?
If you don't have problems, you can interact with your computer of course, but
if you have any faulty behaviour, please do not use your system during a
read/write operation!
Try a different unit.
Even if you have a reader and a writer, the backup quality highly depends on the
hardware. There are no rules about which is the best to use, you will have to
try for yourself. If you have a playback problem, try to use your writer for
reading first. Some units can be damn slow compared to others. The best
manufacturers depending on our experience are Plextor, Lite-on (writers), LG
(recent units), and Sony (DVD writers). The most problematic drives are Toshiba,
old LG, Pioneer, TDK, and MSI. Of course it doesn't mean it will not work if you
are using an unlisted manufacturer or model. It just means we don't know all the
models and it depends on your own use of our products.
T2. The program can't detect my inserted
DVD movie, what's wrong with it?
Please press the "Import" button to load your DVD movie. If it still can't
detect your DVD, please try to restart the program after you inserted the DVD
disc.
T3. The burn process aborted unexpectedly after the copy
process successfully completed, do I need to start all over again?
No, the copy process actually stored the ready-to-burn DVD file into the
temporary folder you specified. To burn the DVD file to a disc directly, please
follow the instructions below:
1. Open the "System Settings" window to find out the temporary folder (e.g. "e:\AoATemp\").
2. Press the "Import" button to change your source DVD location as "e:\AoATemp\"
that contains the ready-to-burn DVD files.
2. Press the "Export" button to select your burning drive.
3. Finally, press the "Start" button to start burning.
T4. Why can't I play my DVD+/-RW in my DVD player?
For DVD videos, you'll want to work with DVD+/-R rather than DVD+/-RW because
you may not be able to play DVD+/-RW discs in normal DVD players. If you insist
to burn to DVD+/-RW, DVD+RW is recommended as DVD-RW is less stable.
T5. What are the difference between DVD5 and DVD9?
DVD5: Single side, single layer. 4.7 gigabyte capacity, 2 hours and 15 minutes
MPEG-2 viewing time.
DVD9: Single side, dual layer. 8.5 gigabyte capacity, 4 hours MPEG-2 viewing
time.
T6. I got an error message "Error reading VOB files" after I pressed the Start button. How to fix it?
Some DVDs may have their unique protecting mechanism. To copy such DVDs you need to install a specialized DVD decrypting software. One option is a free decrypting software named "DVD43" (you can search it via google), which is simple to use and works well with Windows XP and 2000. After installing it, DVD43 sits in your Windows System tray and operates quietly in the background during your copying process. It's recommended that you reboot your computer.
Another option is a popular decrypting software called "AnyDVD" which is the best one so far, but it is a Shareware (not free).
Note: If you want to clone episode DVDs (i.e. television programs on DVD), please don't choose "Split DVD-9" mode. As always, the program may take up to 5 minutes to analyze the DVD, please be patient.
T7. After a clone process is completed, why can't I start it over again?
Some burning drivers do not come back to the "Ready" status after they processed large amounts of data (DVD). In such cases, your computer needs to be restarted before you can start it over.
T8. Windows hanged while burning DVD, what's wrong?
Make sure that no other program that accesses CD/DVDs uses the AIN (Auto-Insert Notification) function during the burning process. If this function is activated, the DVD in burning process may not be finalized correctly. In the worst case, the operating system will hang. We strongly recommend that you de-activate AIN:
Windows 98/ME:
1) Open the 'Control Panel' and click on 'System'.
2) Select 'Device Manager' tab.
3) Click on the CD-Rom icon.
4) For every CD/DVD device in the list, do the following:
5) Repeat #4 for each device.
6) Reboot the system for settings to take effect.
Windows NT4/2000/XP/2003 Settings:
Windows NT4 must have Service Pack 6 installed.
Set the following registry value to disable Auto-Insert Notification using RegEdit.exe: HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/Cdrom/Autorun=0